Account Director – ProcureTech

Full Description

Reporting to the Head of Account Management, this is a Hybrid role for someone who is ideally within the Chicago area, although our client will also consider other locations towards the east of the US (e.g. New York, Boston, etc)

Our client helps companies reduce cost, manage risk, and increase efficiency for non-strategic third-party spend. They act as an extension of their customer’s procurement team by executing the end-to-end sourcing, supplier onboarding and contracting process for indirect categories of spend.

They are focused on delivering an innovative and disruptive procurement solution to their customers to make managing non-strategic spend simpler, more transparent, and better value.

They are a global team based in London, Singapore, Middle East, Poland, and Chicago.

About the team

The Account Management team are at the forefront of growing the company by combining the rich experience of their people with the innovative use of their technology, to bring a unique and disruptive procurement solution to their customers to better-manage their non-strategic spend. They are responsible for helping their customers achieve success through their innovative procurement technology solution. They are trusted by their customers to maximise the value of their investment and provide an excellent customer experience. The team is focused on developing strong working relationships with C-level and senior customer stakeholders to nurture and grow their existing and new business. Their talented and high-performing global team works with customers across Europe, Middle East, North America, and Asia.

About the role

The Procurement Hive are recruiting an experienced person to join their Account Management team. You will be responsible for ensuring the growth and success of customers through the implementation of their innovative procurement technology, and the continued development of relationships with each of their customers.

Your responsibilities will include:

• Defining and executing an account strategy with your customers to support their success metrics.
• Developing trusted relationships with your customers at C-level, executive sponsors, and important stakeholders.
• Implementing appropriate governance to track and measure performance with your customers.
• Creating and delivering a customer account plan that enables you to identify and grow our revenue with your customers, against defined targets.
• Forecasting and tracking against contracted revenue and growth targets for your customers.
• Managing the onboarding process for new customers, ensuring a smooth transition and successful implementation of the technology platform.
• Execute timely and effective support to customers, addressing their inquiries and resolving issues promptly to optimize use of the technology platform.
• Analyse customer data to identify trends, measure performance, and provide insights for improvement.
• Work collaboratively with other functions, such as sales, technology, and marketing, to ensure alignment and deliver exceptional customer experiences.
• Leading the execution of contract renewals with your customers.
• Leading new customer development opportunities.

Our client has a culture of building relationships with their customers face-to-face, to better understand both the people they are working with and their business needs, this helps their team focus on what is important for their customers. This role is therefore a hybrid-based role that includes time working remotely, in their offices, or at their customer locations.

They are in a high-growth phase of their business and therefore the opportunity to develop your career in their customer-facing team will be encouraged.

About the person

They are looking for an ambitious and enthusiastic person to join their team. This person will be a key enabler to revenue acceleration and growth with existing and new customers, and will therefore be a driven, self-starter who is looking to be part of an exciting journey with a procure-tech company.

We are looking for someone with:

• An ability to work in an innovative, collaborative team, with a positive can-do attitude in a time of significant change.
• 8+ years of experience working in a customer-facing role.
• An understanding of, or willingness to learn, sourcing and procurement, S2P workflows and processes, and technologies.
• Experience working with enterprise SaaS is advantageous.
• Experience of creating and executing account strategies.
• Effective, empathetic verbal and written communication with all levels of seniority.
• Consultative project delivery and/or selling experience.

The Procurement Hive is a procurement consultancy and procurement recruitment business.

Transform your talent – Our People on Demand service utilises over four decades of combined experience, recruiting supply chain and procurement talent for a wide range of organisations across the globe.

The Procurement Hive celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.